COVID-19 Info

TRAVEL INFORMATION: COVID-19



Like you, we are closely monitoring the rapidly changing events related to COVID-19.  The well-being of our guests, team members and community are our number one priority.  During this unprecedented time, we wanted to let you know that we remain open and are taking the necessary steps to keep you and our staff’s health as our top priority. We want to thank you in advance for putting your trust in us as you plan your future travel.  

Cancellation Policy & Booking Flexibility 

Given the impact and rapidly changing guidelines we have been adapting our cancellation policy. You can travel with ease and stress free.  For guests making new individual reservations with stays today through April 30, 2020, we will allow those reservations to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date.  
Guests with existing individual reservations now through April 30, 2020, including reservations with pre-paid rates and deposits we will allow you to change your arrival date up until December 31, 2020 or cancel as long as the change or cancellation is made by April 30, 0220.    
Since travel recommendations and guidelines are changing rapidly, we will continue to monitor and adjust our booking and cancellation policies as needed.  
If you made a reservation through a travel agent or online booking platform (e.g. Booking.com, Expedia) please contact them directly and you should refer to their terms and conditions.  

Group & Meetings Bookings 

We will work with you directly to manage any changes needed on a case by case basis. Our hotels are actively working to address the needs of each group, including postponing events to later this year. Please contact Jennifer Portera at 504-556-0700 or jportera@nolahotelgroup.com to review the options for your current event or for new group or meeting information.  

During Your Stay 

We recognize that the COVID-19 virus has required all of us to be more mindful as we go through our regular activities. Daily, our hotels are working to ensure that we meet the latest guidance and recommendations including these additional COVID-19 specific cleanliness protocols. Our hotels’ health and safety measures are designed to address a broad spectrum of cleanliness, including CODVID-19 recommendations, and cover everything from handwashing hygiene, cleaning product specifications, to guest rooms and continuing cleaning of common areas. We are closely monitoring updates by the CDC and local health authorities to ensure the actions we take are suitable for the evolving environment.  
You can learn more about the City of New Orleans and local hospitality partners, including the Louis Armstrong New Orleans International Airport, the Port of New Orleans, and the Ernest Morial Convention Center, COVID-19 Preparedness and updated information regarding restrictions you can visit https://www.neworleans.com/coronavirus-preparedness-in-new-orleans.  

Thank you for your trust in staying with us and we continue to welcome you with open doors and hearts.